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Meet the team.

The people behind iTrust Insights have a combined 25 years of running mental health practices. We built one from scratch, and we've done the work nobody posts about.

The founders.

A clinician who built a practice and an operator who kept it running. That mix shapes every roadmap we build.

Steve, founder of iTrust Insights and a psychiatric nurse practitioner, speaking on a panel
SteveFounder, PMHNP-BC
  • Founded iTrust WellnessAn outpatient mental health clinic in Greenville, South Carolina
  • Board-certified psychiatric nurse practitionerMSN from Vanderbilt University
  • Faculty at Psych Congress NP Institute 2027Teaching documentation, coding and compliance
  • Now helps other providersOpening their own practices, or getting the ones they run back on track
Dave, Chief Technology Officer at iTrust Insights, smiling in a podcast studio
DaveChief Technology Officer
  • Master's degree in economicsUniversity of Konstanz, Germany
  • Operations, finance and technology leadThe business side behind the practice
  • Has built and run development teamsAs Chief Technology Officer
  • Leads the consulting sidePractice and billing operations, finance and technology

Recognition for iTrust Wellness

The SC 50 Fastest Growing Companies 2022 trophy, engraved #4 iTrust Wellness
#4SC 50 Fastest Growing Companies2022
A 2023 Choice Awards winner sign for iTrust Wellness Group
WinnerChoice Awards, Mental Health Provider2023

In his own words.

Why he built iTrust Insights.

How the practice was built.

Everything we check comes from doing it the hard way first.

  1. Started part-time

    Seeing patients from 5 to 7 PM while still working elsewhere.

    The first iTrust sign on the brick front of Steve's first office

  2. Year one: every role at once

    The clinician, the front desk and the compliance department.

    Hanging the first iTrust sign from a ladder

  3. 10+ years owning and running a practice

    Founder of iTrust Wellness in Greenville, South Carolina, and still seeing patients there today.

    The newer iTrust Wellness sign on the clinic today

  4. Never sure the advice was straight

    In Steve's words, never sure the advisors were "shooting me straight."

    A clinic room set up with rows of chairs for a team training

  5. Built iTrust Insights

    "A team of people that have been where you are and have done what you want to do."

    A small studio with lights and cameras, set up for recording
The first iTrust sign on the brick front of Steve's first office Hanging the first iTrust sign from a ladder The newer iTrust Wellness sign on the clinic today A clinic room set up with rows of chairs for a team training A small studio with lights and cameras, set up for recording

Steve teaches this to other NPs.

He's on the faculty at Psych Congress NP Institute 2027 in Boston, April 10 to 13, presenting two sessions to psychiatric nurse practitioners.

Steve, PMHNP-BC and founder of iTrust Insights, speaking at a Psych Congress Elevate podium
Psych Congress Elevate
Steve presenting a session on depression treatment to a room of clinicians
Teaching clinicians
Steve smiling in a recording studio, wearing an iTrust vest
In the studio

Sunday, April 11, 2027

The Digital Practice: Delivering High-Quality Psychiatric Care in a Hybrid World

Telehealth assessments, safety and risk, and when to see patients in person.

April 2027

Documentation, Coding, and Compliance: Practical Essentials for the Psychiatric NP

The same ground we check before your first patient.

What happens behind the scenes of running a practice.

The part nobody posts about. We've dealt with all of it, and it's why our checklists go past the paperwork.

A hole in a clinic ceiling, with wooden beams and insulation showing
The day the ceiling came downWhen you own the practice, the building's problems are yours too.
A tangle of network boxes and cables on a clinic wall
The network closetOwner, front desk and IT department, all in one.
A person in a protective suit cleaning a clinic restroom
Cleanup dutyDave, our CTO, when nobody else was coming to fix it.

A clinical company first, a technology company second.

The word we work by is insight. The hardest part of owning a practice is not knowing what's happening when you're not looking. Our job is to give you that visibility, starting on your first call and continuing in every quarterly report.

Quarterly insights reportSample

Maple Street Counseling, sample data

  • CollectionsDown 8%Two payers paid under the contracted rate. Appeals filed.
  • Software spendUp 12%Two tools overlap. One can go at renewal.
  • Legal spendUpA one-time lease review. Back to normal next quarter.
  • Renewals2 dueCAQH re-attestation and malpractice, on the calendar.
What a quarterly report can look like. Your report uses your practice's own numbers.

Your account managers.

With ongoing support, one of our account managers becomes your main contact. They get to know your practice and keep your plan moving.

Illustration of three account managers wearing headsets, side by side
  • Your main contact with ongoing support
  • Keeps your plan moving and checks each item as it gets done
  • Helps you find vetted credentialing and billing partners
  • You rate them every quarter, and if it isn't working, we make it right

Questions about the team.

Who reviews my assessment?

Our team does. With ongoing support, your account manager is your main contact after that.

What does my account manager do?

They keep your plan on track and check each item as it gets done. They don't give legal, tax, financial or clinical advice.

What if I'm unhappy with my account manager?

You rate them every quarter, and if it isn't working, we make it right.

Is my information safe?

We only collect business documents, never patient information. Logins are kept in a password manager, and we require BAAs with vendors.

Talk to the team that has done it.

We'll talk through where your practice is and whether the assessment is the right next step.

Book a free 30-minute call
A grey-green armchair and a small wooden stool by a tall window.